Refund Policy

Purchases and refund eligibility

This policy covers AI Media Generator subscriptions and credit top-ups, together with our Terms of Service and the checkout terms applicable to your purchase. Nothing here limits cancellation, withdrawal, refund or other rights that cannot lawfully be excluded.

Contact us about duplicate or incorrect charges, or purchased credits that have not arrived. We investigate and refund confirmed incorrect charges or undelivered purchases. Check your credit balance and contact support before paying again. For defective or materially misdescribed services, or an access problem caused by our service or checkout, explain the issue so we can assess the appropriate remedy.

Used services and requests based only on a change of mind are generally not refundable. An unused balance does not automatically qualify for repayment. Free or promotional credits have no cash redemption value.

Generation issues and credit adjustments

A payment refund returns money. A credit adjustment releases unused reserved credits to your account.

The interface shows the maximum reservation before submission. Confirmed unused reservations are released after settlement. Failed media generation does not automatically reverse charges for conversation or content review already completed.

Stopping a browser request, losing a connection or encountering a timeout or storage problem may happen after processing has begun. If the final result or cost is uncertain, credits may remain reserved while we check the provider's records. Contact support with the task or conversation reference and approximate time if your balance appears wrong.

Returned credits retain their original expiry and usage conditions. An adjustment does not extend the purchased period.

Cancelling a subscription

See our subscription renewal and cancellation terms and use Billing to cancel. Check the cancellation confirmation and end date, and contact support if either is unclear.

Confirmed cancellation stops future renewal; it does not automatically refund the current paid period. New subscription plans release credits monthly through the paid term, and unused credits expire at the end of each monthly allowance period. Earlier orders keep the grant and expiry rules agreed at purchase. Top-up credits keep their separate expiry and do not expire early solely because the subscription ends.

Requesting and receiving a refund

Email contact@aimediagenerator.app from your account email address, or open a Support ticket. Include the order reference, purchase date, amount and a description of the problem. For generation issues, include the task or conversation reference. Do not send passwords, verification codes or complete payment-card details.

Approved refunds return through the original payment method. Bank posting times can differ from the processing date. A full refund revokes the associated credits and may end the related subscription entitlement. For a partial refund, related credits may be temporarily unavailable while the adjustment is reviewed. We will explain the adjustment for your order.

To ask about a pending refund or request a review of a decision, contact support with the reference and your reason.